Frequently Asked Questions

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I'd like to schedule an appointment. How do I do that?

Scheduling is easy at one of our 4 convenient locations. Simply call during our regular business hours.

Alternatively, you may request an appointment via our online appointment form →

I need to cancel or reschedule. How do I do that?
We ask you to notify us 24 hours in advance to allow for your appointment time to be used for another patient. Missed appointments with less than 24 hour notice may be subject to a $50 fee. To cancel or reschedule, please call the office where you have the appointment.

Is physical therapy covered under insurance?
Most insurance plans, including Medicare, workers’ compensation, and private insurers, cover Physical Therapy although there may be limits on the number of visits. You will want to check with your own insurance provider for specifics.

JCPT will bill your insurance carrier. Insurance co-payments are to be paid at the time services are rendered. Payment arrangements can be made with the billing department. Please notify the front office staff if you have a possible claim and the reason why you are receiving treatment.

If your insurance company requires prior authorization for physical therapy treatment, please have your primary doctor request this before your first appointment.

Your First Visit

What happens during my first visit?

Your visit will be 40 to 60 minutes in length.

Your physical therapist will meet with you to discuss your pertinent medical history and your goals for physical therapy. Your therapist will then perform a thorough examination to determine the root cause for your current complaints. Once the exam is completed, your therapist will discuss an individualized treatment plan to help you reach your goals. Your therapist will likely give you instructions for home to get started. Follow up visits will likely be more active and hands-on after your initial evaluation visit is completed.

How should I dress?

Chose loose, comfortable clothing that allows your therapist to easily see and touch the body part you are having evaluated. For example, wearing shorts or comfortable sweatpants for leg, hip, or lower back issues would be a great choice. Loose t-shirts, tank tops, or sport bras for neck, upper back, and upper extremity issued would also be a great choice. We have shorts and gowns available to borrow at the clinic, but most patients are more comfortable in their own clothing.

How long will my appointment last?

Your first visit will be an evaluation lasting 45-60 minutes. Follow-up appointments are usually 45 minutes. Please talk with your therapist at the beginning of your appointment if you have any time restrictions.

What types of treatment will I receive?

At your first appointment, you will be evaluated to determine appropriate treatments for your condition. You will be educated about your condition and prognosis, and you will be involved in the treatment plan.

Treatment may be active such as strength, balance, and range of motion exercises. Sports conditioning drills, body mechanics training, postural education, and training for functional daily activities will likely be implemented. Passive treatments are used to reduce pain and improve your tolerance for active interventions that will help you attain your goals in physical therapy; passive treatment could include joint and soft tissue mobilization, ultrasound, electrical stimulation or TENS unit use, hot and cold packs, or traction.

Will I see the same therapist every appointment?

You will be scheduled with one physical therapist who will be your therapist throughout your rehab experience. Occasionally your PT may have another therapist see you for a second opinion or if your therapist is out of the office.

You’ll meet with a licensed physical therapist for EVERY session of your treatment. We never use aides, techs, or assistants at JCPT.

How many appointments will I need?

The number of appointments you will need will be determined by your physician, physical therapist and yourself.

Many conditions, such as postoperative surgeries, may require 2-3 visits per week in order to maximize your recovery. Other times you may only need a few sessions over a few weeks. Your specific health condition or injury will determine the amount of physical therapy you will need. You can discuss this with your physical therapist during your care.

What will I have to do after completing my course of physical therapy?

During the course of your treatment, your physical therapist will help you develop a home management program to help supplement the treatment of your condition. In most cases, this program will be continued at home after the completion of physical therapy per the recommendation of the physical therapist.

Your program may consist of stretching exercises, strengthening exercises, a cardiovascular program, postural correction/retraining, activity modification, and a plan to return to desired activities. The exact program will differ per patient depending on that patient’s goals, lifestyle, and personality.

What happens if my problem or pain returns after I have completed physical therapy?

You can call/talk with the physical therapist that worked with you previously to discuss your current problems. Together, you can decide if returning for treatment would be appropriate for your condition. An updated referral will be required from your personal physician for you to return to physical therapy.

General Physical Therapy Questions

Who are Physical Therapists and what do they do?

Physical Therapists, or PTs, are health care professionals who evaluate, diagnose, and treat people with injuries or health conditions that limit their ability to move, function, and thrive in their daily lives. PTs examine people and develop treatment plans to help them move better, reduce pain, restore function, and prevent further injury. PTs also help prevent loss of mobility by developing fitness and wellness programs for healthier lifestyles and longevity.

Why are people referred to physical therapy?

People are referred to physical therapy for the treatment of joint or muscle pain, movement dysfunction, or neurological conditions that affect their daily activities. People who have suffered broken bones, joint replacements, whiplash, overuse injuries, muscle tears, ligament sprains, brain or spinal cord injuries are all candidates for referral. Physical therapy may also be appropriate when you don’t have pain but are interested in improved performance or function.

Jackson County Physical Therapy is the Official PT Provider for: